Billing & Payments FAQ

Billing FAQ

  • How Does Subscription or Lifetime License Work?

    We offer two billing models:
    1) Yearly subscription (paid once a year), the pricing works per group of users (not per user).
    For example, if you have 15 users in your organization, you may choose plan "20 users."
    Subscription plans are not recurring once your subscription period expires, so you will not be automatically billed or renewed.
    You will receive a renewal notification via email 7 days before your subscription expiration date.
    2) Lifetime license for unlimited users, which is a one-time payment (not per user and not per year).

    Steps to Purchase Subscription
    Step 1) Open "Subscription" page under "Administration" section and click "Buy subscription"
    Buy subscription

    Step 2) Select proper subscription plan (e.g. up to 20 users) or lifetime license
    Select plan

    Step 3) Proceed with the payment

    Step 4) After successful payment, you will receive a confirmation to the email address provided on the order form.
    Please click on "Activate subscription" and enter email address provided on the order form.
    Activate subscription

  • What Happens After the Free Trial??

  • How Do I Renew My Subscription?

  • How Do I Change My Subscription Plan?

  • What Forms of Payment are Acceptable?

  • How Can I Download an Invoice for a Product I Purchased?

  • Do Your Prices Include Taxes?

  • Do You Offer Support?

  • What Happens to My Data When My Subscription Expires?

  • What is Your Refund Policy?

  • Subscription info not updating in the app after renewal