How Does Subscription Work?
We offer yearly subscription plans (paid once a year), the pricing works per group of users (not per user).
For example, if you have 15 users in your organization, you may choose plan "20 users."
Subscription plans are not recurring once your subscription period expires, so you will not be automatically billed or renewed.
You will receive a renewal notification via email 7 days before your subscription expiration date.
Steps to Purchase Subscription
Step 1) Go to Administration->General->Subscription in the app and click "Buy subscription"
Step 2) Select proper subscription plan
Step 3) Proceed with the payment
Step 4) After successful payment, you will receive a confirmation to the email address provided on the order form.
Please click on "Activate subscription" and enter email address provided on the order form.
What Happens After the Free Trial??
When the Trial period expires, the app is fully functional except for the ability to create new requests. You will not be automatically billed. To transform the Trial version into the full version, you need to purchase a 1-year subscription. All data entered during the Trial period will be saved.
How Do I Renew My Subscription?
You can renew subscription in the app under Administration->Settings->Subscription.
How Do I Change My Subscription Plan?
You can change your subscription plan in the app under Administration->Settings->Subscription.
Step 1) Click on button "Change Plan"
Step 2) Select new plan from drop-down list and click green button "Upgrade now"
If you upgrade to a higher subscription plan, we will pro-rate the cost according to the below formula:
Total cost of upgrade = Plan 2 cost - Plan 1 cost * Lifetime left from the Plan 1 / Total Lifetime of Plan 1
For example, if the annual cost of Plan 1 is 600 USD and you will change the plan after 6 months, the cost of Plan 2 will be decreased by 300 USD.
You can also downgrade to a cheaper plan, but we do not refund any payment in case of downgrade.
What Forms of Payment are Acceptable?
Our e-commerce platform supports credit cards (Visa, American Express, MasterCard), PayPal, and bank/wire transfers.
How Can I Download an Invoice for a Product I Purchased?
After purchasing a product, you will receive an invoice by email. If you do not see it, please check your spam and trash folders. Additionally, you can download your invoice from the Customer Area
Do Your Prices Include Taxes?
No, our pricing does not include taxes. Taxes are automatically added by your e-commerce platform, depending on the location.
Do You Offer Support?
Yes. We offer free email support and free updates as long as you use the service.
What Happens to My Data When My Subscription Expires?
The app will remain fully functional except for the ability to create a new request, so you will still have access to all of the data. We will never delete your data or remove the app (the app works on your SharePoint platform and we do not have access to a customer's data).
What is Your Refund Policy?
We have a 30-day refund policy for products sold in the subscription payment model. We do not offer refunds after 30 days from the payment date. To get a refund, please send us an email or use the contact form to contact us.