Automatic Microsoft 365 SSO
Microsoft 365 Single sign-on (SSO) offers robust security features to protect your data, including encryption or multi-factor authentication.
Service Desk Pro is comprehensive service desk solution crafted for Microsoft 365. Experience heightened efficiency and streamlined operations, all within a modern and integrated ecosystem.
- Fully Functional Trial: Explore all the features with a no-credit-card-required trial.
- Secure Data Storage: All your data is stored on your Microsoft 365 tenant.
- Unlimited Users & Tickets: Enjoy unlimited regular users and tickets.
- Flexible Payment Models: Choose between an annual subscription or a lifetime license with a one-time fee.
- Free Updates & Support: Stay up-to-date with the latest enhancements and receive free expert support.
Plans and Pricing
Service Desk Pro is sold in two billing models: Annual Subscription (paid once a year), the pricing works per group of agents (technicians or administrators) and
Lifetime License for unlimited agents (one-time fee).
Click here to read more about billing & payments.
Annual Subscription
USD
500
/year
and unlimited end-users
The above price reflects the total expense for the app instance (NOT per agent) and includes:
- • App updates
- • App support (No limit for support tickets)
- • Access to all app features
Lifetime License
USD
2000
one-time fee
for unlimited agents and end-users
The above price reflects the total expense for the app instance (NOT per year) and includes:
- • App updates
- • App support (No limit for support tickets)
- • Access to all app features
Works on your Microsoft 365 tenant
Integrations
Service Desk Pro contains a feature called "Integrations" that export data to the SharePoint list. Leveraging this SharePoint list unlocks the full potential of Microsoft 365's Power Platform. Employ Power Automate for automated workflows and seamless communication with external platforms. Utilize Power BI for in-depth data visualization and analysis. Click here for more information.
Product FAQ
After successful installation, the app is located on the SharePoint Site Contents.
First, enter the app (first page) and copy the full URL from the browser's address bar into the clipboard (Ctlr+C).
The copied app URL will be useful in the following instructions.
Pin app to the SharePoint Site menu
Step 1) Go to the SharePoint SiteStep 2) Click "Edit" on left or top SharePoint menu and add link to the app
Details are described in this document, steps are different depends on the SharePoint UI type (classic view/modern view)
Pin app to MS Teams as a new tab
Step 1) Open MS TeamsStep 2) Click "+" icon to add a new tab
Step 3) Type 'website' in the search box to find an item "Website"
Step 4) Enter tab name, copy&paste above app URL (Method 1 or 2) and click Save button
Pin app to the Office 365 app launcher
You can add custom tile to the app launcher under Office 365 Admin Center->Settings->Organization profile page.
Details are described in this document. To get logo URL required to create new tile on app launcher you can click right mouse button on app icon (SharePoint Site Contents) and select "Copy image address"
App is 100% SharePoint-hosted - all data is stored securely on the customer's SharePoint environment.
App's data is never leaving your SharePoint env, we don't have access to your data and we never see it.
Yes, you can download User Guide by using this link.
Service Desk Pro offers four predefined user roles:
- Regular user - can submit a ticket and sees only own data
- Agent with Contributor role - can manage only assigned tickets under the "Manage Tickets" section
- Agent with Technician role - can manage all tickets created from assigned templates under the "Manage Tickets" section.
- Agent with Administrator role - can manage tickets created from assigned templates under the "Manage Tickets" section and all tickets under "Administration" section
You can custom brand your logo and color under Administration->Configuration->System Settings->tab "Logo&Colors".
To upload own logo you need to:
a) switch setting "Logo" to the value "Custom"
b) click on area "Logo File" (or use drag&drop) to upload logo file.
c) click on button "Save Logo&Colors"
To change blue theme to another you need to click on color picker (setting "Default color"), select your color and click on the button "Save Logo&Colors".
You can translate an app under Administration->Configuration->System Settings-tab "Translations".
Language translation is available for regular user and manager views (except section "Administration").
To get more information about subscription and payments please read Billing & Payments FAQ
App update process is described here and also on our Technical FAQ, question "How to update SharePoint app?"
User list is pulled from SharePoint User Information List (built-in SharePoint feature, here is more info)
SharePoint user is added to the User Information List after first login to the SharePoint Site.
After first login, user will be visible in the user's drop-down list.
Table export is supported for all the objects in the app (columns displayed in data tables). To export or print data, click the proper button in the top-right corner, above the data table.
Additionally, there is full ticket export to MS Excel (all standard fields + custom fields.)
The app allows import ticket import from MS Excel spreadsheet.
To import tickets, click the button "Import in bulk" under Administration->Reports->All Tickets.
First, you need to select Ticket Type and Ticket Status from the list.
Records to import must be copied from MS Excel by using Ctrl+C (copy to clipboard), then you need to select the first cell in the sheet and use Ctrl+V (paste from clipboard).
When data is ready to import, click the button "Create in bulk"
The app allows for creating custom fields for ticket form. One of the custom field types is "Choice from External SharePoint List" which allows to dynamically populate the Choice Field options from the external SharePoint list on the parent SharePoint Site.
To configure this type of field, you need to change the "Type" field to the value "Choice from External SharePoint List", afterward select list name from the drop-down and enter column name from which app will get data.
The app allows adding a custom form field to the agent reports that shows all tickets.
Step 1) Go to Administration->Configuration->Ticket Templates->Edit->tab "Custom Form Fields" to check what is "ID" of custom form field (e.g. CustomField1)
Step 2) Go to Administration->Configuration->System Settings->tab "Report Columns", click on empty row at the bottom of the data table and select custom field from the drop-down list.
Make sure that the column "Is Visible" is marked.
Step 3) Click button "Save Report Columns" to save changes.